Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed and credited to your GABARDINE Wallet / Source of payment / bank account (for COD only) within 7-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first login in you account again and check.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@gabardineapparel.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately few item on a conveyed sale day cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged or size doesn’t fit well. If you need to exchange it for the same item, please login in your account and place an exchange request directly. There is no additional charge for any exchange orders. For new orders of lower price, the balance amount will be refunded as a gift voucher.
Exchange of product is subjected to availability of size.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you can directly do it through our return center.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Self-Ship
If your Pincode is not in the serviceable area i.e. if our delivery agents are not able to come for pick-up, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip.